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Frequently Asked Questions

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  • How do I set my profile photo?
    You can set your profile photo using either of the two methods below: 1. If you first create your account using the iOS or Android apps, you can set your profile photo during the app tutorial which appears when you login to your account for the first time. 2. At any time you can change your profile photo by going to 'Account Settings' and tapping 'Profile Photo'. Simply upload your photo and set the sizing. Done!
  • Why do you need my mobile number?
    We require a valid mobile number to verify your account during account registration. This enables us to verify all users and helps guard against duplicate/multiple accounts being created by the same user. We also use your verified mobile device to help reset your password should you ever forget it.
  • I can't remember my username.
    Please email us at We'll be happy to help.
  • Which languages do you support?
    Each BullsEye platform (iOS and Andorid apps and web portal) allows a user to choose from one of the following languages: English, Spanish, Hindi, Korean, Japanese or Chinese.
  • Which currencies can I choose from for my portfolio?
    When creating a portfolio you can choose from the following base currencies: USD - US Dollar EUR - Euro GBP - Pound Sterling HKD - Hong Kond Dollar SGD - Singapore Dollar AUD - Australian Dollar CAD - Canadian Dollar JPY - Japanese Yen KRW - Korean Wan INR - Indian Rupee
  • I have forgotten my password.
    Simply tap 'Forgotten Password' on the login screen and follow the instructions to reset your password.
  • Can I re-order my portfolios and/or watchlist?
    If you are using the web app you can re-order your portfolio or watchlist by simply clicking on and then dragging the item in the list you wish to move up or down. If you are using the iOS or Android app, simply swipe left on the item you want to move up or down and tap 'Move'. Then drag and drop the item to re-order.
  • Can I change the name and/or the base currency of my portfolio?
    Yes you can. If you are using the web app simply click on the edit icon to the right-hand side of your portfolio's name. Then change the name or currency using the pop-up box that should appear. If you are using the iOS or Androdi app swipe left on the portfolio you want to change and tap edit. Amend your chosen opens and tap save.
  • I can't find the stock market I want.
    We provide coverage across a number of global stock markets, covering the US, UK and Canada. However, we are always looking to build out our coverage to suit our user base. Please get in touch with us ( if you can't find your preferred stock market.
  • I can't find the stock or crypto I am looking for.
    You are able to search for your favourite stock or cryptocurrency using either the full name or ticker. For example, to find Bitcoin, you can either type 'Bitcoin' or 'BTC' in the search field. Fort stocks it is slightly more complex as we cover a number of global markets. Therefore to identify your stock, you may also need to enter the ticker suffix. For example, to find Vodafone Group plc, you could enter either 'Vodafone' or 'VOD.L'. In this case the '.L' represents that Vodafone Group plc is listed on the London Stock Exchange. Other common ticker suffixes include: .AX - Australian Securities Exchange .NS - National Stock Exchange of India .BO - Bombay Stock Exchange .TO - Toronto Stock Exchange .HK - Hong Kong Stock Exchange
  • What are BERPs?
    BullsEye Reputation Points (BERPs) are a quantifiable way for BullsEye Pro users to build a strong reputation based on making accurate price predictions. Each user has a running BERP score, which is the net total of all BERPs earned from price predicitions made. The more accurate your price prediction turns out to be, the more BERPs you earn. A key driver behind the BullsEye platform is a desire to reduce the incessant noise of so-called social media 'influencers' making wild and inaccurate predictions without any accountability when they are proven wrong time and again. This is why we implement the BERP scoring system. It enables users to make price predicitions for their favourite stocks and cryptocurrencies and works both ways - if you are proven to have made an accurate price predicition you will be rewarded with a positiive BERP score and if you are proven to be wildly inaccurate, you will be docked BERPs. We all love making price predicitions for our favourite investments - it's par for the course for any investors - but the BERP scoring enables users to build a reputation for other users to see based on accuracy and consistency.
  • How does the BERP scoring work?
    The BERP calculation takes into account two important factors - accuracy and proximity. Accuracy - the closer your prediction is to the end of day market price for your chosen stock or crypto, the more BERPs you earn. It is as simple as that. We draw the positive-negative line at +/-20% deviation from the end of day strike price. For example, if your prediction is +/- 19% at the strike date, you will earn a small but positive BERP reward. If your prediction is +/-21% at the strike date, you will be docked a small number of BERPs. Proximity - the longer the 'range' of your predicition, the more difficult it is to be accurate. Therefore you will earn a greater BERP reward if your predicition is deemed to be accurate and has a strike date to further into the future. Similarly, if your prediction is deemed to be less accurate, but had a strike date further into the future at the time the predicition was made, you will be docked fewer BERPs. The minimum 'range' for a price prediction is 5 days. There is no maximum.
  • What does the % value represent on my price prediction?
    For an open price predicition, the percentage is representative of the current 'deviation' from the current market price. it represents how close you are at a given point in time to your predicted price. This is important as it shows you whether you are on track to earn a positive BERP reward (<+/-20%), or be docked BERPs for being inaccurate (>+/-20%).
  • How do I set my risk and potential expectations for my investments?
    Whilst in your chosen portfolio, tap/click on the investment you want to set the risk metrics for. Then find and click/tap on the 'tool' button to open the pop-up box. Simply set your potential and risk expectations, then save. Hint: use the help icons to guide you. In this screen you can also set the comparitive benchmark index which you would like to track your investment's performance against. This will tell you whether your current investments are 'outperforming' the general market. This is how professionals traders are judged, so why not see how you compare.
  • How do you calculate the liquidity indicator?
    Market liquidity is an important risk metric for any investment. If there is no market liquidity for your investment, and you want to buy/sell, you may be forced into accepting a high/lower price than you would for more liquid investments. To calculate liquidity, we take an average of the 24H traded volumes for your investment over a certain number of days and divide by the total supply. Therefore the liquidity metric provides an indication over a shorter time frame of the percentage of the total supply traded within a 24H period. A result >0.200% is deemed to be liquid.
  • How do I quantify the risk profile for my investments?
    The risk for any investment is calculated based on two key (but subjective) factors: (1) price volatility (2) the strength of the underlying fundamentals Risk is then calculated on a scale of Low - Medium - High. For example, if the fundamentals are 'strong' and volatility is 'low', the risk rating for your investment is 'low'. You can set your expectations for volatility and the strength of fundamentals, and amend these as the story of your investment unfolds.
  • How do I estimate the potential profile of my investments?
    Potential is a subjective assessment of your investment case based on the expected financial return over given time horizons. Your expectations are set over three (self-defined) time horizons - short, medium and long term. Your expectations are combined to calculate a potential rating on a scale of Low - Medium - High. You can update these at any time as the investment case for your stock or crypto evolves.

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